Refund & Returns Policy

Refunds and Returns Policy

Effective Date: November 27, 2024

At Game Vision Guard, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we offer a straightforward returns and refunds process to make your experience as hassle-free as possible. Please read the following policy carefully to understand the terms and conditions of our refunds and returns process.

1. Eligibility for Returns

1.1 Return Timeframe

  • You may return your purchase within 30 days of the delivery date for a refund or exchange.
  • Returns outside this timeframe will not be accepted unless required by applicable law.

1.2 Condition of Products

To be eligible for a return, the product must:

  • Be in its original condition (unused, undamaged, and unaltered).
  • Include the original packaging (e.g., boxes, cases, and cleaning cloths).
  • Be accompanied by the proof of purchase (order confirmation email or receipt).

1.3 Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or non-refundable.
  • Products damaged due to improper use or mishandling by the customer.

2. Refund Process

2.1 Refund Approval

  • Once your returned item is received and inspected, we will notify you via email whether your refund request has been approved.
  • Approved refunds will be processed within 5-7 business days.

2.2 Refund Method

  • Refunds will be issued to the original payment method.
  • If the original payment method is unavailable (e.g., expired credit card), we will work with you to arrange an alternative refund method.

2.3 Refund Deductions

  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).
  • Restocking Fees: No restocking fees will be charged.

3. Exchange Policy

If you wish to exchange an item for a different size, color, or model:

  1. Contact us at quermorllued@gmail.com to initiate the exchange process.
  2. Return the original product in accordance with our return conditions.
  3. Once the original product is received and inspected, we will ship the replacement item at no additional shipping cost for U.S.-based customers.

4. How to Initiate a Return or Refund

To initiate a return or refund:

  1. Contact Us: Send an email to quermorllued@gmail.com with the subject line “Return Request – Order #[Your Order Number].”
    Include:
    • Your full name and contact information.
    • Your order number and purchase date.
    • A brief explanation of the reason for the return or refund request.
  2. Prepare the Package: Ensure the product is securely packaged to prevent damage during transit. Include all original components and proof of purchase in the package.
  3. Ship the Item:
    • Customers are responsible for the cost of return shipping unless the return is due to our error.
    • Ship the item to the following address:
      Game Vision Guard
      15 Perry Ave, Norwalk, CT, 06850

5. Damaged or Defective Products

If your item arrives damaged or defective:

  1. Contact us within 7 days of delivery at quermorllued@gmail.com with photos of the damage or defect.
  2. We will provide instructions for returning the damaged item and arrange a replacement or refund at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. If the issue persists, contact us at quermorllued@gmail.com for assistance.

7. Customer Support Contact Information

For any questions or concerns regarding this Refunds and Returns Policy, please contact our customer support team:

8. Amendments to This Policy

We reserve the right to update this Refunds and Returns Policy at any time. Any changes will be posted on this page with a revised effective date.

By shopping at GameVisionGuard.com, you agree to the terms outlined in this policy. Thank you for choosing Game Vision Guard for your gaming eyewear needs!